Report/Petition for the i8910

Introduction

Update: I've moved to a new website: anphase.com

I've prepared a report for Samsung to fix the i8910..

The Purpose (Mission)

• • The aim of this report is to get Samsung Mobile to realise the state of the phone and what the users think should be done so that the necessary changes can be made to ensure this was a worthwhile investment for us. The reason this report was made is that we see a lot of potential in this device and we do not wish to see this go to waste as has happened in the past with other Samsung phones such as the i8510 Innov8 and the G810 before it. It has some of the most powerful hardware in a mobile phone on the market but software support from Samsung is lacking and this is the only way its full potential can be realised. We’ve had enough and we’re taking a stand.

Introduction

• • The Samsung i8910 is one of the most powerful and feature packed phones on the market. It is also a ground breaking phone being the first S60 5th edition phone with a capacitive touch screen, an ARM Cortex-A8 600 MHz processor and 256MB RAM, the first with a large 3.7” AMOLED display and an 8 megapixel camera with HD video recording[3], features that would leave anyone wanting to buy this phone with little hesitation. The most attractive feature of all was the potential this phone had. Although there was not a lot out there to take advantage of all that greatness, we were misled into believing that there was a plan, a future in which all that raw power and gut will be taken full advantage of, but alas, it was never to be. As it is, the phone feels incomplete, it is buggy, there’s a lot of lag and not what it promised to be. Around the internet it received great reviews and it won over the hearts of many. In all the reviews, it was the potential that pulled it through- all the reviewers overlooked the pressing firmware issues as much as possible and said it would all be fixed in a firmware update.

Great phone with many flaws, this is my report on Engadget

Full article here.

Recommendations

1. Universal firmware for all regions. If not, to have a fewer versions of firmware period, say 3 versions for the different parts of the world.

2. Increase support for the device, more applications, and more widgets tailored for the device.

3. Samsung Applications Store support for the phone.

4. Update Java engine to version 2.02. Also enable installation of the java engine as is the case with Nokia phones to enable future updates without the need for an entire firmware update.

5. Fix camera issues- frame rate in HD video recording, audio, settings etc.

6. Update the browser to fix problems with flash, responsiveness, YouTube integration etc.

7. Implement kinetic scrolling throughout the UI, not just the browser.

8. Add automatic email settings.

9. Bring back features omitted from the device, video editing, portrait QWERTY, voice commands etc.

10. Consider adding the additional features suggested to make the phone more usable, physical music controls, threaded SMS etc.

11. Clear up issues pertaining to the FM transmitter and activate it if it is present.

12. Consider updating to Symbian^2/3 or bada.

13. Consider giving users an option to switch to Android 2.0 or Maemo.

14. Consider integrating Qt and some of the UI elements is allows.

15. Consider switching to the fresh new bada platform.

16. Consider collaborating with the firmware modders or at least looking into the work they have done.

17. Take this report seriously as we invested in your device and we expect as much back.